[解答] Black Belt - Business Critical Services (BCS) for Partners FY23

 

1️⃣ 單選題：Which of the following is not a component of Expert Care?

選項：
A. Incident Management
B. National
C. Problem Resolution
D. Problem Management

✅ 正確答案：B. National

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2️⃣ 複選題：The construct and deliverables of Business Critical Services provide value to Cisco partners by empowering them to:

選項：
A. Grow
B. Warranty
C. Sell more, faster
D. Differentiate

✅ 正確答案：A. Grow、C. Sell more, faster、D. Differentiate

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3️⃣ 單選題：Which service tier is best suited for existing Cisco customers who are seeking to reduce network costs while maintaining a minimum level of Cisco proactive support?

選項：
A. Essentials
B. Advantage
C. Premier

✅ 正確答案：A. Essentials

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4️⃣ 複選題：Business Critical Services is focused on what phases of a customer's technology journey?

選項：
A. Implementation
B. Adoption
C. Optimization
D. Strategic Roadmap Development

✅ 正確答案：A. Implementation、B. Adoption、C. Optimization、D. Strategic Roadmap Development

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5️⃣ 單選題：Which of the following is not a service tier?

選項：
A. Essentials
B. National
C. Advantage
D. Premier

✅ 正確答案：B. National