Cisco Blackbelt CX Test (Success Tracks)

 

1. What type of Cisco Specialization is required for partners to publish their own branded services engagements through PX Cloud?

選項：

1. Collaboration Specialization

2. Adoption Specialization

3. Advanced Customer Experience Specialization

4. Enterprise Networking Specialization

答案： 3

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2. Which statements about Success Tracks are correct?

選項：

1. Success Tracks are CX services and capabilities covering a customer's entire lifecycle journey.

2. Success Tracks are multiple levels of experience in four focus areas: expert resources, trusted support, insights & analytics and contextual learning.

3. Success Tracks offer a use-case guided services by architecture.

4. All of the Above

答案： 4

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3. What is one key differentiated customer deliverable within Level 2 of Success Tracks?

選項：

1. Accelerators

2. Ask the Experts

3. Managed Services

4. SNTC Portal

答案： 1

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4. What are the main categories for partners to define and deliver their own offers based on the deliverables within Success Tracks?

選項：

1. Ask the Experts

2. Insights & Analytics

3. Enterprise Agreement

4. Accelerators

答案： 2、4

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5. Cisco Success Tracks provide a _______ journey to help customers achieve value faster.

選項：

1. Land and adopt

2. Managed Services

3. Solution architect

4. Use-Case-Guided

答案： 4

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6. What is the primary tool customers, who purchased Success Tracks, use to monitor their lifecycle progression, get telemetry based insights, and access to contextual learning?

選項：

1. PX Cloud

2. CX Cloud

3. CCW

答案： 2

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7. Cisco's CX Success Tracks Level 1 helps customers and partners improve their IT efficiencies with the following: Which statements about Level 1 are correct? (Select all that apply)

選項：

1. Self-guided resources

2. Customer accessibility through the CX Cloud

3. Scope of Work (SOW) based services

4. Managed Services

5. Smart Net Total Care

答案： 1、2、5

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8. What are the four main capabilities of Success Tracks designed to address customers business issues? (Select all that apply)

選項：

1. Expert Resources

2. Trusted Support

3. Implementation Services

4. Insights and analytics

5. Contextual Learning

答案： 1、2、4、5

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9. All levels of Success Tracks include Ask-The-Experts (ATX) that provide expert-led one-to-many interactive educational sessions.

選項：

1. TRUE

2. FALSE

答案： 2

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10. Partners can build upon the CX Cloud to market their own services in combination with CX.

選項：

1. TRUE

2. FALSE

答案： 1